Terms of service

BlitzKitchen Online Store Terms and Conditions

Version: 1.1  
Effective from: August 2, 2026

1. Seller and contact details

1. The BlitzKitchen online store operates at blitzpromo.store.
2. The Seller is Wiesława Swół, conducting an unregistered business activity in Poland, in the Podkarpackie Voivodeship, hereinafter referred to as the “Seller.”
3. Contact with the Seller: BlitzKitchenSupport@proton.me.
4. These Terms and Conditions apply to the sale of digital content supplied without a tangible medium. The Refund and Complaints Policy, Digital Delivery Policy, Licence, and Privacy and Cookie Policy supplement these Terms and Conditions.

2. Customer

1. A Customer may be a consumer, a business, or another person or entity legally capable of entering into a contract.
2. A person making a purchase should be at least 18 years old. A minor may make a purchase only with the consent and under the responsibility of their legal representative.
3. Nothing in these Terms and Conditions limits consumer rights arising from the mandatory laws of the country of the consumer’s habitual residence.

3. Digital products

1. The Store sells culinary e-books in PDF format, including in particular:
   - “100 wysokobiałkowych przepisów | E-book PDF” / “100 High-Protein Recipes | PDF E-book”;
   - “Lodowe i owocowe lato – 50 deserów na upały” / “Frozen & Fruity Summer – 50 Desserts for Hot Days.”
2. A product is available in Polish or English as indicated on the relevant product page. The Customer should verify the selected language before making payment.
3. To use a product, the Customer needs an internet-connected device, a working email address, the ability to download files, and up-to-date software capable of opening PDF files. No Store account is required.
4. The detailed description, language, scope of content, current price, and any technical limitations are stated on the relevant product page.
5. The e-books provide culinary and general informational content. They do not constitute medical or dietary advice. The Customer should take into account allergies, intolerances, individual health needs, ingredient labels, and safe food-preparation practices.

4. Prices and taxes

1. Prices may be displayed in PLN, EUR, or USD depending on the market selected or detected by the Store.
2. Before placing an order, the Customer is shown the final amount payable, including any taxes required for the transaction. No shipping fee is charged for digital delivery.
3. The Seller may change prices for future purchases. A price change does not affect orders already placed.
4. Any bank charges, card-provider fees, or currency-conversion costs outside the Seller’s control are borne by the Customer in accordance with the Customer’s agreement with the relevant service provider.

5. Placing an order and conclusion of the contract

1. To place an order, the Customer selects a product and its language version, provides the required information, accepts the required documents, makes the statement concerning the immediate supply of digital content, and completes payment.
2. The Customer must provide accurate and complete information, in particular a valid email address.
3. The button used to complete the order indicates that the order entails an obligation to pay.
4. The contract is concluded after payment has been successfully completed and the order has been accepted by the Store. An order confirmation is sent to the email address provided by the Customer.
5. Before accepting an order, the Seller may refuse to fulfil it in the event of an obvious pricing error, suspected fraud, product unavailability, or a legal restriction. If payment has already been collected, it will be refunded.
6. The contract is concluded in the language corresponding to the version of the Store and the documents accepted by the Customer during the purchase.

6. Payment

1. The available payment methods are displayed during checkout. Payments are processed in particular through Shopify Payments and participating payment providers.
2. Payment-card details are processed by the payment provider; the Seller does not receive the full card number.
3. Product fulfilment begins after payment has been confirmed.

7. Immediate delivery and right of withdrawal

1. Before purchase, the consumer is asked, through a separate box that is not pre-selected, to expressly consent to the supply of the digital content beginning before the expiry of the 14-day withdrawal period and to acknowledge the loss of the right of withdrawal once supply begins.
2. After giving this consent and once supply of the PDF file begins, the consumer loses the right to withdraw from the contract concerning that product, to the extent permitted by applicable law.
3. If valid consent is not given, immediate delivery should not begin.
4. Loss of the right of withdrawal does not exclude the right to submit a complaint in the event of non-delivery, non-conformity with the contract, a corrupted file, or any other rights arising under applicable law.
5. Further details are set out in the Refund and Complaints Policy.

8. Delivery and access

1. As a rule, the product is made available immediately after payment confirmation: on the order thank-you page and by email containing download access.
2. The standard limit is 3 downloads or openings of the file. The Customer should save the purchased file on their device and make a backup copy.
3. If the product is not delivered, the link does not work, or the limit is used up because of a genuine technical problem, the Customer should contact the Seller. After verifying the order, the Seller will provide a legally compliant means of fulfilment, in particular by making the file available again.
4. Further details are set out in the Digital Delivery Policy.

9. Licence and intellectual property

1. The purchase does not transfer copyright or intellectual-property ownership in the product. The Customer receives a limited, non-exclusive, non-transferable licence for personal use of the e-book.
2. Without separate written permission, it is prohibited in particular to resell, share, publish, distribute, sublicense, commercially copy, or modify the product for the purpose of creating another product intended for distribution or sale.
3. The permitted and prohibited uses are described in detail in the End-User Licence.

10. Complaints

1. The Seller is responsible for supplying digital content that conforms to the contract in accordance with applicable consumer law.
2. A complaint may be sent to **BlitzKitchenSupport@proton.me**. The Customer should preferably provide the order number, the email address used for the purchase, a description of the issue, and the requested solution.
3. The Seller will respond to a consumer complaint within 14 days of receiving it.
4. Detailed rules are set out in the Refund and Complaints Policy.

11. Liability

1. The Seller is not responsible for an inability to use the product resulting exclusively from a device that does not meet the stated requirements, an outdated PDF reader, lack of internet access, an incorrect email address, or the Customer’s actions, provided that the Seller properly disclosed the technical requirements and fulfilled their obligations.
2. Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded, in particular consumer rights relating to digital content that does not conform to the contract.
3. In relation to a Customer who is not a consumer, to the extent permitted by law, the Seller’s liability for indirect losses or loss of profits is excluded, and the Seller’s total liability relating to a particular order will not exceed the amount paid for that order. This limitation does not apply to loss caused intentionally or to liability that cannot legally be limited.

12. Governing law and disputes

1. The contract is governed by Polish law. This choice does not deprive a consumer of the protection afforded by the mandatory laws of the country of their habitual residence.
2. The parties should first attempt to resolve a dispute by contacting the Seller.
3. A consumer may use the out-of-court consumer dispute-resolution procedures available in their country. The Seller does not commit in advance to participating in voluntary ADR proceedings unless such participation is required by law. If a complaint is not upheld, the Seller will provide the information required by the applicable laws.
4. Disputes will be resolved by a court having jurisdiction under applicable law; these Terms and Conditions do not require a consumer to submit exclusively to the jurisdiction of courts in Poland.

13. Changes to the Terms and Conditions and final provisions

1. An order is governed by the version of the Terms and Conditions in force and made available to the Customer at the time of purchase.
2. Changes published in the Store apply prospectively and do not alter rights arising from contracts concluded previously.
3. If any provision is found to be invalid, the remaining provisions will remain in force to the extent permitted by law.