Refund policy
Refund & Complaint Policy – BlitzKitchen
Effective Date: August 1, 2026
1. Scope
This Policy applies to digital PDF e-books sold and delivered electronically through the BlitzKitchen Store at blitzpromo.store.
2. Right of Withdrawal
Consumers purchasing digital content may have a statutory right to withdraw from their purchase under applicable consumer protection laws.
For digital content supplied electronically and not provided on a physical medium, this right may expire once all of the following conditions have been met:
-You have expressly requested immediate access to the digital content before the withdrawal period expires.
-You have acknowledged that, by doing so, you lose your statutory right of withdrawal where permitted by applicable law.
-The Seller has provided the legally required confirmation of the purchase.
Once these legal requirements have been satisfied and access to the PDF has been provided, a consumer may not cancel the purchase simply because they changed their mind, selected the wrong product, or no longer wish to use it.
If the legal conditions for the loss of the withdrawal right have not been fulfilled, any applicable statutory withdrawal rights remain unaffected.
Business customers are not entitled to statutory consumer withdrawal rights unless mandatory law provides otherwise.
3. No Voluntary Refund Policy
BlitzKitchen does not offer a voluntary money-back guarantee for digital products that have been correctly described and successfully delivered.
Nothing in this Policy limits any statutory rights, remedies, refunds, or other consumer protections required under applicable law.
4. When You May Submit a Complaint
You may submit a complaint if, for example:
-The purchased file was not delivered.
-The download link does not work or the file is corrupted.
-You received the wrong product or the wrong language version.
-The product materially differs from its description on the Store.
-The product does not function as described regarding compatibility or functionality.
-The digital content is otherwise not in conformity with the purchase agreement or applicable consumer protection laws.
5. Remedies for Non-Conforming Digital Content
Where required under applicable law, consumers may request that non-conforming digital content be brought into conformity with the purchase agreement.
The Seller may refuse to do so only where this would be impossible or would impose disproportionate costs as permitted by applicable law.
Where appropriate, the Seller will correct the issue within a reasonable time, without unnecessary inconvenience and at no cost to the consumer.
If permitted by applicable law, consumers may also be entitled to a proportionate price reduction or to terminate the contract where:
-Bringing the product into conformity is impossible.
-The Seller lawfully refuses to do so.
-The issue has not been resolved within a reasonable time.
-The lack of conformity continues despite corrective action.
-The lack of conformity is sufficiently serious to justify immediate termination.
Where a refund is legally required or the contract is validly terminated, payment will be refunded using the original payment method unless another method is agreed upon without additional cost to the consumer.
6. How to Submit a Complaint
Complaints should be submitted by email to:
To help us process your request more efficiently, please include:
-Your full name
-Order number
-Email address used for the purchase
-Product name and language version
-A description of the issue
-Screenshots or other supporting information, where available
-Your preferred resolution
Failure to provide some of this information will not automatically result in the rejection of your complaint if we are otherwise able to identify the order and investigate the issue.
7. Response Time
We will respond to consumer complaints within 14 days of receiving them, unless a different period is required by applicable law.
Our response will be sent to the email address associated with your request.
8. Contact and Dispute Resolution
Seller: Wiesława Swół
Website: blitzpromo.store
Email: BlitzKitchenSupport@proton.me
If your complaint cannot be resolved directly with us, you may have the right to pursue judicial or alternative dispute resolution procedures available under the laws applicable in your country of residence.
The European Union's Online Dispute Resolution (ODR) Platform has been discontinued and is no longer available for submitting consumer disputes.